Legal

Refund Policy

Last updated: May 17, 2026

This Refund Policy applies to all subscriptions and purchases made through BuildTrack, operated by PM Tools by a PM. We want you to be satisfied with your experience, and this policy outlines when and how refunds are handled.

💡 Short version: We offer a 7-day refund on first-time subscriptions if the product doesn't meet your needs. After that, subscriptions are non-refundable but you can cancel anytime to stop future charges.

1. Subscription Refunds

BuildTrack subscriptions (Starter, Pro, and Agency plans) are billed in advance on a monthly or annual basis.

First-time subscribers: If you are unsatisfied within the first 7 days of your initial subscription, contact us for a full refund — no questions asked.
Renewals: Subscription renewals are non-refundable. You may cancel at any time before your next billing date to prevent future charges.
Annual plans: If you subscribed to an annual plan and request a refund within 7 days of the initial charge, you will receive a full refund. After 7 days, annual plans are non-refundable.

2. How to Cancel

You can cancel your subscription at any time by:

Going to your account settings within the BuildTrack app and selecting "Cancel Subscription"
Contacting us at support@pmtoolsbyapm.com

Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until then.

3. One-Time Services

For done-for-you project setup services or any other one-time purchases:

Refunds are available within 48 hours of purchase if work has not yet commenced
Once work has begun, refunds are not available but we will work with you to resolve any issues

4. Exceptions

We may provide refunds outside of the above policy at our sole discretion in cases such as:

Verified technical issues that prevented you from using the Service and were not resolved within a reasonable time
Duplicate charges or billing errors
Unauthorized transactions reported promptly

5. How Refunds Are Processed

Approved refunds are processed back to your original payment method within 5–10 business days, depending on your payment provider. Refunds are issued in USD. We are not responsible for currency conversion fees or differences.

6. Chargebacks

We encourage you to contact us before initiating a chargeback. Unresolved chargebacks may result in suspension of your account. We will provide full documentation to your bank in the event of a dispute.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Service constitutes acceptance of the revised policy.

To request a refund or ask about a charge, email us at support@pmtoolsbyapm.com with your account email and order details.